The Redirect Is the Product: Architecting a URL Shortener for Global Scale
A URL shortener seems almost too simple to deserve a detailed architecture discussion.You take a long URL like this:https://example.com/blog/how-to-de...
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Guides, explainers and notes on building things that work.
Migrating Claude Code Between Two Active Macs Without Losing Either Side
Migration Assistant is great when one machine retires. It is the wrong tool when both keep working. I had two Macs that both had real Claude Code hist...
What RingCentral's API Docs Don't Tell You About Building Recording Automations at Scale
Four tiers, four different silences. And why adding a second worker made mine slower. Building a RingCentral recording automation works in testing. A...
A Termbase Overlay: The Oldest Brand-Voice Guardrail That Still Works
Or: why a 200-row lookup table beats your guardrail framework.Back in 2019 I was smoke-testing a support-automation stack I'd just wired up. Customer...
Rule-Based Triage Is Having a Quiet Comeback
Or: why I'd still classify support tickets with if-statements before letting an LLM near them.Part 3 of 3 in the Pre-LLM Patterns series. See the seri...
Your Help Scout Agents Shouldn't Need to Open Three Other Tabs
Move the context to the ticket, not the agent to the tabs.Part 1 of 3 in the Pre-LLM Patterns series. See the series intro for the through-line.A few...